AUTHENTIFIER PTY LTD (ABN 29 128 145 951)
We are committed to protecting the privacy of our contacts and clients in order to comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this policy we describe how we manage your personal information.
A. The kinds of personal information we collect
- The kinds of personal information we collect include:
- contact details such as name, office and/or residential address, email address, mobile number, landline number and fax number;
- information relating to your circumstances and affairs relevant to the matter(s) in which we are engaged to undertake;
- information about your personal circumstances, interests and requirements that are relevant to your engagement of our services; and
- information regarding our verbal or written communications with you.
B. How we collect personal information
- We collect personal information by various means including when you:
- contact us with a question or enquiry;
- engage us to undertake and deliver the agreed work for you; and
- visit our website.
- Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a client, a third party information provider, the courts or a person responding to our questions or enquiries.
- If you engage us to undertake certain services for you and fail to provide accurate information in relation to your full name, address and contact details, we cannot undertake any work for you.
C. The purposes for which we collect, hold, use and disclose personal information
- We collect, hold, use and personal information in order to:
- respond to your enquiries;
- provide the agreed services;
- monitor or improve the use and satisfaction of the services we provide; and
- keep you informed of any developments in the services offered that may be of interest to you.
- We disclose personal information:
- in order to carry out the instructions of our clients; and
- subject to our confidentiality obligations, when using services in support of our incorporated legal practice.
D. The parties to whom your personal information is disclosed
- Subject to our confidentiality obligations, we may share some relevant personal information with:
- parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
- our e-mail marketing provider for the purposes of providing you our newsletter, invitations and updates; and
- third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
- We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been is being or may be engaged in, in response to a subpoena, discovery request or a court order.
E. Disclosure of information outside the jurisdiction of collection
- We do not disclose personal information to overseas recipients.
F. Opting out of marketing communications
- We may, from time to time, send you newsletters, invitations and service updates in relation to our services. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.
- We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files in secure offices and limit access to personal information to individuals with a need to know.
H. Access/correction/updating personal information
- You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days.
- Examples of circumstances where we may refuse to give you access to your personal information include where:
- giving access would be unlawful;
- we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
- giving access would have an unreasonable impact on the privacy of others;
- the information could reveal the intentions of a party in negotiations;
- giving access could prejudice the taking of appropriate action in relation to unlawful activity; and
- giving access could reveal evaluative information in a commercially sensitive decision making process.
- If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
- We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
- These actions can usually be taken by contacting a customer relations representative using the contact information on the “Contact Us” section below.
I. Notification of Changes
J. Complaints/Contact us
AUTHENTIFIER PTY LTD (ABN 29 128 145 951)
Suite 1A Level 2
802 Pacific Highway
Gordon NSW 2072
Office: +612 8313 7167
- We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
Last update: 29 January 2020